Privacy policy

Holski (the brand) and holski.com (the Site) is managed, published, and maintained by the brand owner Supplemetics Limited, located at 92 Gracefield Road, Gracefield Wellington 5010 (the Company, our, us, we).

We have put in place the following Privacy Policy to protect your personal information and inform you about how we will use your personal information. For the purpose of this privacy policy, ‘Personal Information’ means any information through which we can identify you, as further described below in ‘What personal information do we collect’.

By accessing and using our Site and/or providing information to us, you acknowledge that you have read, understood and consent to the terms of this privacy policy.

Consent
This Privacy Policy applies to all Personal Information that is collected by Supplemetics Limited and used by us when you visit or use the services provided on the Site or otherwise interact with us.

You acknowledge and agree that Supplemetics Limited is permitted to collect, store, use and disclose your Personal Information in the manner set out in this privacy policy. We will always store, use and disclose your Personal Information in accordance with the Privacy Act 2020 (Privacy Act).

What personal information do we collect
Information you provide: The information Supplemetics Limited collects about you depends on the services requested, but may include the following:

Information collected about you: Your contact details. Your name, postal address and other contact details, such as your telephone number and e-mail address. We may also collect information regarding your use of our online services. This may include data regarding the pages you visit and the products and services you like and purchase. When you visit the Site we may also collect information such as the address of your Internet service provider, the name of the webpage directing you, and your clicks and activity on the Site.

Holski Rewards programme: we collect Personal Information about New Zealand members of the Holski Rewards programme, which may include account verification details, your account email and login details (such as your name, date of birth, age, country of residence), and your marketing and newsletter preferences. More information on how data is managed in respect of your Holski Rewards account is set out in the “Holski Rewards” section below.

If you do not provide us with certain information on request, we may not be able to provide goods or services to you.

What do we do with your personal information
Your Personal Information is primarily collected to enable us to complete your retail transactions with us and to gain an understanding of your preferences and requirements in order that we can provide information, goods and services that are of interest to you. Your Personal Information is also collected to enable us to provide one or more services to you, to assist Supplemetics Limited to improve its service where possible and to enhance your use of the Site.

In addition, we may use the information to promote and market our products and services, or the products and services of others. However, we will not do this by email or text (except as part of an email which facilitates, completes or confirms a transaction with you) unless we have your express, inferred or deemed consent to do so. These emails and texts will always include an "unsubscribe" facility. Further, if you do not wish to receive them, you can update your records on our website, or email us at wecare@holski.com.

Holski Rewards
If you sign up for the Holski Rewards programme, your Holski account information is managed by Supplemetics Limited. Your Holski Rewards account may be used for other services and programmes provided by Holski or any other Supplemetics group company. All information Supplemetics or its group companies collect through your use of Supplemetics services will be processed in accordance with this Privacy Policy.

How we share your information
We do not sell, trade or rent your Personal Information to others.

However, we may use third-party service providers that we engage to perform services on our behalf, such as delivering packages, sending mail and emails and processing payments. They will have access to your Personal Information needed to perform these services, but we will not authorise them to use your information for other purposes.

We may also disclose your information to:

1. Our business partners, such as financial services or insurance companies, for them to offer products and services to you. This information may include scrambled credit card details, although these will only be used with your consent for any transactions with them.
2. Any other third party that you have authorised us to disclose your information to.
3. Any other third party where such disclosure is permitted or required by law.
4. In addition, we may provide certain analytics and statistics data (with personal identifiers removed) about our customers, readers, sales, traffic patterns and related site functions to Holski and reputable third parties.

Use of cookies
Our website uses a technology called cookies. A cookie is a small element of data that our website may send to your computer. Any such cookie is typically stored on your computer's hard drive and permits our Site to recognise you when you return. Our use of cookies helps us to provide you with a better experience during your use of our Site by allowing us to understand what areas of the Site are of interest to you. You may configure your web browser to not accept cookies, although you may experience a loss of functionality as a result. For more detailed information about cookies, data analytics or similar technologies, see our Cookie Policy.

Security
We take security seriously and have taken reasonable steps to ensure your Personal Information is secured using appropriate technical, physical, and organisational measures, including the use of secure servers, and industry standard data encryption whenever we are receiving or transferring your information online. However, we accept no responsibility for any loss, misuse, unauthorised access or disclosure, alteration or destruction of Personal Information which you submit to us.

If your Personal Information is subject to a privacy breach that is likely to cause you serious harm, we will notify you and the Privacy Commissioner in accordance with our obligations under the Privacy Act.

Links to other websites
Our Site may contain links to other websites that are not under our control. These websites have their own privacy policies, and we encourage you to review them. We have no responsibility for linked websites and provide them solely for your information and convenience. We specifically disclaim responsibility for their content, privacy practices and terms of use, and we make no endorsements, representations or warranties about their accuracy, content or thoroughness. Your disclosure of Personal Information to third party websites is at your own risk.

Updating your personal information
Subject to any applicable exceptions set out in the Privacy Act, you may obtain confirmation from us as to whether or not we hold Personal Information about you. You may also request a copy of the information and/or request that corrections or changes are made to it. You can make changes to your Personal Information on our Site, or by emailing us.

Contact us
If you have any queries regarding this Privacy Policy or should you wish to lodge a complaint in relation to our use or disclosure of Personal Information, please Contact Us. If you are unsatisfied with our response or privacy practices, you have the right to make a complaint to the Office of the Privacy Commissioner by contacting them at PO Box 10 094, The Terrace, Wellington 6143, or on 0800 803 909.

Policy changes
By accessing or using the Site following the effective date of any change, you will be deemed to have accepted the revised version of this privacy policy.