Help

Easy. If you change your mind and no longer want the item, if it’s unused, in a new saleable condition and returned within 30 days from purchase, you can return it, no questions asked. Please contact our customer care team first to organise a refund.

It’s totally stress-free. Please email us before you return your item. A customer service representative will respond within 2 business days with the next steps. 

Apologies, we do check, cross-check and then check again, but we’re only human. Email our customer care team, and they will organise sending you the correct item along with a returning courier sachet for the incorrect item.

Oops, sorry! Don’t worry, we’ll put it right quickly. Email the customer care team. Sometimes we will ask for a picture, other times we might need the damaged item returned, but a replacement will be dispatched and on its way quickly.

Our courier service is supported by two trusted partners, NZ Post and DHL, ensuring reliable and efficient deliveries. While acknowledging that no courier service is flawless, we strive to provide our customers in New Zealand with a high-quality experience. Additionally, we offer a complimentary service as well as a premium option to cater to different needs. Moreover, we extend our services to Australia by offering subsidised shipping options.

Orders are dispatched same day until 3pm. After that, it takes 3–5 working days for the courier to deliver.

Yes, we do. Rural deliveries take 5–7 working days. 

No, sorry. We only ship to physical addresses where someone will be present to receive the delivery.

You can opt to have your order left somewhere safe outside your address. However, we cannot be responsible for any loss or damage that occurs after it is delivered. 

Tracking your Holski order is a breeze! Simply log into your account on the Holski website and navigate to the order section. There, you can easily view the fulfilment status of your recent order. Once your order has been fulfilled, click on the order information, and you'll find your tracking information right there. If you don't have an account, no problem! As soon as your order is fulfilled, we'll send you a shipping confirmation email titled "Your Holski order is on its way." Inside the email, you'll find a tracking link to keep tabs on your package. In case you haven't received the email yet, rest assured that we're actively working on getting it to you soon.

Easy peasy! Log in to your account through the Holski website and check out the status of your recent order. If the order has been fulfilled, click on the order information and you can find your tracking information there. 

No account? Stand by … as soon as your order has been fulfilled, you’ll receive a shipping confirmation email titled “Your Holski order is on its way”. You will then be able to track your order through the tracking link on the email. If you haven’t received an email yet, not to worry! We’re working on getting this to you shortly.

Our goal is to get your order shipped as soon as possible.
As a result, orders cannot be cancelled or modified once they are placed. If you have questions about making a return, please go to our returns information page or contact our customer service team at wecare@holski.com.

We accept Visa, Mastercard, Apple Pay, Google Pay, Shop Pay,
American Express and Afterpay.

By creating a customer account with Holski, you'll not only gain access to a range of special bonuses, but also automatically become a part of our rewards program. To join, simply click on the giftbox icon located on the top right-hand side of our website's navigation menu. Alternatively, you can click here to join directly. This will enable you to enjoy the benefits and rewards that come with being a valued member of our Holski community.

At Holski, we make it rewarding for you to shop with us. For every dollar you spend on our website, you'll earn 1 reward point. As you make purchases, we'll keep you updated via email with your current rewards points balance.

But that's not all! There are numerous additional ways to accumulate reward points. Explore the "Earn" tab in your rewards profile to discover opportunities such as following us on Instagram or referring friends to join our community.

Once you've earned reward points, you can use them in two ways: redeem them for vouchers or choose to save them up for bigger rewards. The best part? Your reward points never expire, giving you the flexibility to use them at your convenience. Start earning and maximising your benefits with Holski's rewards program today!

You can check your balance and rewards any time by clicking the View Rewards tab on our website. Each time you shop online, you will receive an email with your updated reward points balance. From here, you can click through to your rewards profile, where you can redeem rewards. 

When you have enough points to unlock a reward, you’ll be
able to redeem it for a unique reward coupon. You can use your reward coupon during checkout. Just enter your unique discount code and click Apply. Note, you can only use one coupon code per order.

Holski reserves the right to modify or cancel coupons at any time.

Coupons can only be redeemed once.

If you redeem your coupon online for a purchase less than the full value of the coupon, the balance of the coupon is not redeemable on another purchase.

If you return any of the items purchased with a coupon, the coupon discount or value may be subtracted from the return credit.

Points never expire. However, Holski website accounts are deleted after a 2-year period of inactivity.